🔄 Return & Refund Policy
Thank you for shopping with cutiepae!
We want you to be happy with your purchase. Please read our return policy below, based on U.S. standards and tailored to the handmade nature of our products.
📅 Return Window
We accept returns for eligible items within 14 days of delivery.
To start a return, please contact us at:
📧 danyalitaly128@gmail.com
✔️ Eligible Returns
We accept returns ONLY if:
You received the wrong item,
Your item arrived damaged, or
Your product has a manufacturing defect.
Photos are required for damaged/defective items so we can assist quickly.
❌ Non-Returnable Items
Due to the nature of our shop and many items being handmade, we do not accept returns for:
Handmade items with minor variations (normal for handcrafted products)
Slight color differences due to lighting or display screens
Wrong size chosen by customer
Change of mind or personal preference
Sale or clearance items
These conditions help us maintain fair pricing and protect small-batch handmade production.
💰 Refunds
If your return is approved:
Refunds are issued to your original payment method
Processing usually takes 3–7 business days after we receive your item or proof of issue
Shipping fees are non-refundable
🚚 Return Shipping
If the issue is our fault (wrong item or damaged), we cover the return shipping cost.
If the customer requests a return for another reason, the customer is responsible for return shipping.
📦 Lost or Missing Packages
We are not responsible for:
Packages marked as delivered by the carrier
Packages lost due to incorrect addresses provided at checkout
Please contact your local carrier first if your tracking shows “Delivered” but you cannot find your package.
❗ Cancellations
Orders cannot be canceled once they have been processed or shipped.
For urgent issues, email us immediately at:
📧 danyalitaly128@gmail.com